Schedule

The Telecommunicator Training Symposium is pleased to offer two and a half days of education sessions, including an APCO Institute Course. The Symposium also offers various networking opportunities for our attendees, including a Welcome Reception on Sunday, a Networking Event on Monday and a Closing Lunch Banquet on Tuesday.

Sunday, April 9, 2017
7:30am-11:30am - Attendee Registration Desk Open
8:00am-12:00pm - Education Super Sessions
"Am I Just A Dispatcher?"
Tony Harrison, Public Safety Group
Sheriff Standards In-Service: "Improving Decision Making Skills"
James Wilson, Gaston County Police
12:00pm-1:00pm - Lunch (On Your Own)
1:00pm-5:00pm - Attendee Registration Desk Open
1:00pm-5:00pm - Education Super Sessions
"Human Trafficking Awareness for Telecommunicators"
Crystal McDuffie, APCO International
Sheriff Standards In-Service: "Post Critical Incident Stress Management"
James Wilson, Gaston County Police
7:00pm-10:00pm - Sunday Night Networking and Welcome Reception

Monday, April 10, 2017
7:00am-9:00am - Attendee Registration Desk Open
8:00am-9:00am - Education Sessions
"What Happens in Comm, Stays in Comm"
Matthew Wall, Guilford Metro 911
"LoJack and the Telecommunicator"
Henry Beck, LoJack
"Being an Efficient CTO"
Austin Allgood, New Hanover County 911
9:15am-10:15am - Education Sessions
"Dead Tired"
Connie Gartin, NC Highway Patrol (Raleigh)
"What Will Be Your Legacy?"
Karen Smith, Cary Police Dept
"Being an Efficient CTO"
Austin Allgood, New Hanover County 911
10:30am-11:30am - Education Sessions
"Voices In The Dark.. Do I Matter?"
Janet King, Randolph County Emergency Services
"Ten Principles of Leadership"
David Dodd, North Carolina 911 Board
"NC Highway Patrol - We Are In This Together!"
Cedric Thomas, NC Highway Patrol (Salisbury)
11:30pm-1:00pm - Lunch (On Your Own)
1:00pm-5:00pm - Attendee Registration Desk Open
1:00pm-2:00pm - Education Sessions
"Dead Tired"
Connie Gartin, NC Highway Patrol (Raleigh)
"Telecommunicator Stress: Recognition, Reaction and Retention"
Stephanie Connor, Surry County 911
"From Dispatcher to Director"
David Dodd, North Carolina 911 Board
2:30pm-5:00pm - Education Super Sessions
"Stress Encounters in the Life of a Telecommunicator"
Rachel Oberhauser, Homeland Security Solutions
"911 Social Media"
Crystal McDuffie, APCO International
7:00pm-12:00am - Monday Night Networking Event

Tuesday, April 11, 2017
7:30am-9:00am - Attendee Registration Desk Open
9:00am-11:30am - Education Super Sessions
"You Can't Say That!  Liability Issues for Telecommunicators"
Connie Gartin, NC Highway Patrol (Raleigh)
"Mentoring... It's Not for Everyone"
Donna Estes, UNC-Greensboro Police Dept
12:00pm-1:30pm - Closing Lunch Banquet