Schedule

The Telecommunicator Training Symposium is pleased to offer numerous learning and educational sessions, in addition to events and activities to promote networking of public-safety communications officials from across North Carolina.

Monday, April 9, 2018
7:30am - 8:15am Registration Open
8:30am - 10:00am Opening Breakfast
10:00am - 12:00pm Registration Open
10:00am - 12:00pm Educational Super Session
"Basics of a Telecommunicator"
12:00pm - 1:00pm Lunch (On Your Own)
1:00pm - 4:00pm Registration Open
1:00pm - 2:00pm Educational Sessions
"Customer Service"
"Compassion Fatigue"
"9-1-1: Out of the Headset"
2:00pm - 3:00pm Educational Sessions
"Being Prepared Helps You to Help Others"
"9-1-1 & APCO: How Did We Get Here?"
"Room Full of Rookies"
3:00pm - 3:30pm Afternoon Break
3:30pm - 5:00pm Educational Session
"Therapy Dogs Making a Positive Difference"
7:00pm - 12:00am Welcome Reception and Networking Event
Tuesday, April 10, 2018
8:00am - 12:00pm Registration Open
9:00am - 10:00am Educational Session
"Compassion Fatigue"
"I Can't Wait to be an Addict"
"Being Prepared to Help Others"
10:00am - 11:00am Educational Session
"Customer Service"
"Radios 101"
"9-1-1 Out of the Headset"
11:00am - 12:00pm Educational Session
"Back to the Basics of Professionalism"
"I Can't Wait to be an Addict"
"From Punch Cards to the Cloud…"
12:00pm - 1:00pm Lunch (On Your Own)
1:00pm - 4:00pm Registration Open
1:00pm - 3:00pm Educational Super Session
"I'm Not Crazy; I'm Sick"
3:00pm - 3:30pm Afternoon Break
3:30pm - 5:00pm Educational Super Session
"Documentation that Works"
7:00pm - 12:00am Networking Event - Celebrating 50 Years of 9-1-1
Wednesday, April 11, 2018
8:00am - 11:00am Registration Open
9:00am - 11:30am Educational Super Sessions
"Prepare to Take Off: The Acting Supervisor"
"Gangland Dispatch"
To Be Announced
12:00pm - 1:30pm Closing Luncheon